The “turnkey” formula: we take care of everything
General contractor
With a strong team of designers, engineers and architects, we can offer effective and distinctive solutions for the realisation and restructuring of entire stores of any size, hotels, offices and much more.
The UPM Group offers to be a “unique partner”, responsible for the various project management phases – from the briefing to designing, from consulting to feasibility studies, from the installation of systems and furnishings to the handover of the project, including routine and non-routine maintenance. A “turnkey” formula, which makes it so our customers don’t have to personally worry about managing the works: we will be there for that, carefully following every phase of the job.
Every project is supervised by a dedicated team, with overlapping skills, guided by a Project Manager who is responsible for the production process and realisation with the customer.

Every project is supervised by a dedicated team, with overlapping skills, guided by a Project Manager who is responsible for the production process and realisation with the customer.
Planning and management of administrative paperwork | realisation of turnkey shops | project management
All steps from briefing to project finalization
STEP 1
Briefing
Meeting with the Technical Staff that will follow the customer along the path and will collect the needs.
STEP 2
Design
The staff of surveyors and architects deals with environmental, urban, residential and industrial design
STEP 3
Interior design
Our designers interpret the customer’s requests to create the most modern and functional furnishing solutions.
STEP 4
Management of Paperwork
We manage every bureaucratic procedure relieving the customer from any burden and worry.
STEP 5
In-house production
We internally produce wooden and metal furnishings, making “Made in Italy” our distinctive strength.
STEP 6
Technical management
Il Responsabile tecnico verifica che l’esecuzione delle opere sia eseguita nel rispetto di norme, tempi e costi.
STEP 7
Outfitting
Specialized teams take care of the installation of commercial or private environments throughout Europe.
STEP 8
Maintenance
After-sales service with guaranteed interventions within 48 hours.
STEP 1
Briefing
The first meeting is with the Technical Staff who will accompany the customer along the entire path: from the initial inspection to handing over of the keys.
The initial briefing is fundamental as it allows the needs and requirements to be analysed so that the project can be realised in line with the customer’s desires. It also allows the preliminary analysis to be correctly formulated, from the feasibility study to the cost analysis.
STEP 2
Project engineering
The team of Technical Designers drafts the design work for the systems and the planning of any demolition and construction work. Every aspect is considered, precisely defining every phase of the project: architectural, structural, plant and safety system design, metrical analysis, authorisation procedures, fire-extinguishing systems, furnishings, 3D rendering and photorealism.
STEP 3
Interior design
We listen to the customer’s requests and interpret them in order to create modern and functional furnishing solutions: the colours, flooring and layout of the furniture really make the difference when you want to give your business a distinctive personality.
The team of architects and designers propose tailor-made solutions by combining the practical and functional needs with the aesthetic aspects.
STEP 4
Management of paperwork
To free the customer of all the various tasks and from worrying, we provide specialised technical support that not only examines all the architectural and safety aspects, carefully checking the feasibility of the project, but we also expedite all the bureaucratic and legal procedures and submit the necessary documentation with the proper offices.
Submission of all construction paperwork (based on the type of intervention to be performed), such as: Routine and non-routine maintenance papers, DIA (start of work registration) papers, SCIA (certified start of work) papers, building permits, SUAP (production activity) papers, Work Completion, fitness for use.
STEP 5
In-house production
We realise every project by taking advantage of the skills of those who know how to transform wood, metal and lights into exclusive emotions, producing in-house through the best “Made in Italy” craftwork but with technology, organisation and industrial equipment, to realise projects that are designed to meet the customers’ desires. All wood furnishings are made inside the workshop owned by Stefra, the masters of wood, to ensure quality-made objects and metal furnishings are made in the certified (EN 1090 EX C2) in-house carpenter’s workshop in line with the current interior design trends.
STEP 6
Technical management
We protect the customer’s interests by constantly checking the progression of the work, thus providing maximum control over time, costs, quality and safety.
The Technical Director is responsible for:
- Management of the work site operations
- Executive control of the works
- Technical verification
- Bookkeeping, administrative and regulatory checks
STEP 7
Outfitting
Once the material is made, specialised teams install the signs and the furnishings within Italy and throughout Europe.
Mounting is done by teams of highly qualified professionals. The precision and attention to details of our installers is a guarantee for both the customer and us. Safety is a very important topic, especially when dealing with public places and the rule of law. In this regard, there are many UPM uses maximum safety for its work, employing qualified personnel who possess all the necessary requirements and certifications.
STEP 8
Maintenance
Maintenance is an integral part of UPM’s activities and it was structured to provide a service to businesses that need to manage their infrastructure in a coordinated and efficient manner, by planning and organising maintenance.
We rely on highly qualified personnel and guarantee intervention within 24-48 hours thanks to management of the service through our online portal.
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